Seasonal (Part-Time) Customer Service Representatives

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<<< 15th of October 2023 St Lucia Job Vacancies
Seasonal (Part-Time) Customer Service Representatives

JOB OPPORTUNITY
Position: Seasonal (Part-Time) Customer Service Representatives 
Reports To: Supervisor – Contact Center
Type: Part-Time - Hourly
Number of Openings: Multiple
POSITION SUMMARY 
Seasonal (Part-Time) Customer Service Representatives – Contact Center – A Go Answer receptionist is a connection maker, bringing back personal customer experiences in a technology-driven world. 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Manage a high volume of inbound/outbound calls/ chats in a timely manner.  
Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement 
Addressing complaints, queries and feedback from our clients and patiently providing the best possible solutions. 
Build and strengthen customer relationships to achieve positive connections by going the extra mile.  
Develop a thorough understanding of client's products and services.  
Follow account procedures and/or scripts with a personal touch. 
Guide callers through troubleshooting, navigating the client's site and products or services.  
Understand and strive to meet or exceed contact center metrics while providing excellent customer service 
Requirements: 
Applicants must be 18 years and over and legally eligible to work in St. Lucia. 
Must have experience in related field - (call center, retail, hospitality or food service) 
High School Diploma or equivalent.  
Must be fluent in English with exceptional verbal and written communication. 
Positive Attitude and Energy 
Excellent Phone voice 
Outstanding customer service and active listening skills 
Computer literacy - Typing 25 words per minute.  MS Word/Excel. 
Self-motivated and able to adapt to and comprehend business processes and procedural changes 
Ability to work in a fast paced environment.
Schedule flexibility 
If you are interested in applying for this position, please email your resume and cover letter clearly stating the position you are applying for to Makeba Breen - Human Resource Specialist at makeba.breen@goanswer.io no later than October 27th , 2023.

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15th of October 2023 St Lucia Job Vacancies
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