Housekeeping Manager wanted at East Winds - Deadline is 22nd August 2022

A vacancy exists for a Housekeeping Manager East Winds is a luxury boutique hotel situated on La Brelotte Bay, St Lucia. We pride ourselves on friendly and discreet service and a safe and secure environment for our guests and employees. The Housekeeping Manager manages the Housekeeping & Laundry operations. He/she is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction. Overseeing and managing the daily operations and performance of the employees to ensure the resort’s standards of luxury are met. As part of the East Winds family you will receive: Competitive wages Full time hours Transportation to and from the resort Shift meals Uniforms Our requirements: Flexible Scheduling (days, evenings and weekends) Strong leadership abilities and organisational skills Ability to drive change and achieve operational efficiencies Clean police record Honesty Effective communication skills Exceptional customer service skills Must be Computer literate Minimum 3 years’ experience in Housekeeping and Rooms operations Responsibilities: Approach all encounters with guests and employees in a professional, attentive, courteous and service oriented manner. Conduct inspections to ensure departmental standards and health and safety regulations are being met. Make departmental recommendations and use forecasting to improve service, set budgets, manage budgets and forecasting processes, cut cost and ensure a more efficient operation. Motivate, supervise and constantly evaluate employee’s performance, including completing annual appraisals to ensure adherence to all service and productivity standards to consistently meet guest satisfaction. Arrange for maintenance and repair of equipment with the Maintenance Manager. Investigate all housekeeping related service and quality complaints and accidents, taking immediate corrective action. Maintain a professional working relationship and promote open lines of communication with other Managers, employees and all departments. Prepare employee time cards and schedules. Assist with and/or coordinate orientation, training and development of staff, both existing and new. Establish and maintain standard operating procedures for cleaning, and develop new procedures to increase efficiency of labour and product use. Be responsible for stock taking, requisitions and monitor housekeeping inventory to ensure adequate available supplies at all times Please send your application and curriculum vitae to recruitment@eastwinds.com or hand-deliver at the security booth. Deadline for submission of applications is 22nd August 2022