Operations Manager - Belgroves Group of Companies

Referral Link: https://resumeads.com/30858?i=5909

<<< 16th of October 2022 Trinidad and Tobago Vacancies
Operations Manager - Belgroves Group of Companies
[Ad] Epack U.S Postal Addresses

Office Gems is facilitating the recruitment of an Operations Manager for the Belgroves Group of Companies (this position will be based in San Fernando).



Interested persons are asked to submit their applications to jobs@officegemstnt.com on or before October 21, 2022 with the subject "Operations Manager - Belgroves".


Please note that our client requests proof of COVID-19 vaccination for all new employees, unless he/she is deemed medically unfit to receive the vaccine.

At Belgroves Funeral Home Limited, they owe their success to the efficiency of organizational processes and their people. To help maintain and grow these standards, they are seeking an experienced Operations Manager to oversee daily activities.

The ideal candidate for the Operations Manager position is open minded, adaptable to change, performance driven problem solver who thrives on responsibility and exceeding expectations and has a proven record of producing and exceeding results. Additionally, you will be able to maintain an environment of trust, diversity, and inclusion within your team.

All activities must be geared towards maintaining the highest level of service to both internal and external stakeholders and must conform to Internal Auditing standards and guidelines and to all legal, statutory, and regulatory requirements.

Duties & Responsibilities:

The duties and responsibilities of the Operations Manager include but are not limited to:

Effectively managing operations strategies to retain current customers and grow market share.
Managing the day-to-day relationships with key partners to ensure quality service delivery
Overseeing operational systems, processes and infrastructure while looking for opportunities of improvement or revision
Anticipating and tracking operational and tactical risks and providing strategic solutions
Managing day to day business of the Operations Department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management
Growing the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
Addressing operational concerns and issues, monitoring overall customer satisfaction
Working with the Sales teams to help set and meet daily and quarterly goals
Ensuring the achievement of the Key Performance Indicators of the company by providing inputs for the development of an annual budget, scheduling expenditure, analyzing, and reporting on variances and implementing corrective action
Managing timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service Identifying trends and assessing opportunities to improve processes and execution of the operations
Developing and implement operational procedures and policies Developing, implementing, and maintaining quality assurance protocols to manage performance standards
Using the systems and processes in place to provide timely and accurate reporting, update and manage client database in collaboration with Marketing, track and maintain devices deployed in the field.
Working closely with the management team to ensure all operational, administrative, and compliance functions are being properly executed in accordance with regulatory-based best practices
Clearly defining and communicating Operation’s objectives to all members of the department
Leading the operations team including but not limited to training, coaching, planning, evaluating, rewarding, disciplining, and overseeing employee relations for the company
Developing, implementing, and reviewing operational policies and procedures
Conducting performance reviews of all direct reports, provide feedback and implement measures to improve performance
Observing all company policies, procedures, and business ethics codes and ensure that they are communicated to and implemented within the team
Fostering a performance driven work environment by developing and implementing performance standards to enhance the effectiveness of each employee
Developing and enforcing department SOPs for each work task or process Developing and managing staff KPIs and conduct with the guidance of the HR Department to ensure set objectives are consistently met by the team
Preparing monthly reports on the operation of the company based on set KPIs
Developing and executing strategic operation plans for the company Providing a motivating work environment to support the team and other departments where necessary
Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies to stay up to date on industry regulations, trends, and technology.

Qualifications

Master’s degree in Business Management/ Administration or Operations
Bachelor’s Degree in Engineering
Professional certification in Operations Management
Proficient in Microsoft Suite (Word, Excel, Power Point)

Experience

Minimum of five (5) years’ proven experience in an Operations Management position
Minimum of three (3) years’ proven Management experience.

Knowledge, Skills and Abilities

Extensive experience in managing partner relationships
Strong understanding of customers and market dynamics and requirements
Proven leadership ability to manage and lead a team
Strong Project Management experience
Strong Financial Management experience
Excellent Time Management, Customer Service skills and analytical skills
Must be computer literate and proficient in MS suite
Negotiation and presentation skills
Excellent communication skills (written and oral)
Strong problem-solving skills
Must be able to operate independently and as part of a team while managing several responsibilities


A suitable combination of qualifications and skills will also be considered for this position.


Interested persons are asked to submit their applications to jobs@officegemstnt.com on or before October 21, 2022 with the subject "Operations Manager - Belgroves".


Please provide telephone numbers and email addresses for one (1) personal and two (2) professional references.

Kindly advise of your salary expectations in your cover email.

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[Ad] Epack U.S Postal Addresses

16th of October 2022 Trinidad and Tobago Vacancies
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