Customer Support Associate

Referral Link: https://resumeads.com/30858?i=5893

<<< 16th of October 2022 Trinidad and Tobago Vacancies
Customer Support Associate
[Ad] Epack U.S Postal Addresses

Office Gems is facilitating the recruitment of a CUSTOMER SUPPORT ASSOCIATE for one of our retail clients based on Central Trinidad (Cunupia).

Do you have a sound educational background?

Do you have excellent interpersonal skills to deal with customers?

Are you dynamic and energetic?

Are you able to think on your feet?

Are you trustworthy?

Are you responsible and serious about working?

THEN THIS MAY BE THE JOB FOR YOU!

Duties:

The Customer Support Associate will be required to:

Support the efficient running of the establishment by ensuring that all customers are attended to and leave satisfied.
Attend to customer contacts made via various communication channels.
Provide basic technical advice to customers with respect to the purchase and use of electronic devices such as mobile phones, tablets and computers.
Develop and maintain an in-depth and comprehensive knowledge of all products, services and process requirements.
Complete all realized sales opportunities and receive all required customer and/or payment information as appropriate.
Present customer-focused solutions in a both timely and positive manner so as to address, influence and resolve customer needs to their satisfaction.
Maintain and manage customers' records.

Requirements:

A DEGREE or DIPLOMA in Business Administration, Business Management or a related field.
A minimum of 5 CXC/CSEC subjects, Mathematics and English Language are compulsory.
At least five (5) years’ Customer Service experience preferably in the retail industry.
Must be Computer Literate
Must be tech savvy – being familiar with popular digital devices.
Outstanding interpersonal skills.
Excellent communication and written skills.
Ability to build, develop, motivate and work in teams and field sales.
Ability to maintain and inform customers of billing cycles and payments.
Ability to observe and maintain confidentiality in the performance of duties.
Must possess a current Police Certificate of Good Character


Working Hours are: Mondays to Fridays - 9:30 am to 5:00 pm and Saturdays 10:00 am to 3:00 pm



If you are interested, please click here to complete an online screening form. If you meet the criteria for the position, we will contact you with more details.

Kindly do so by Friday October 28, 2022.

1514 pageviews
[Ad] Epack U.S Postal Addresses

16th of October 2022 Trinidad and Tobago Vacancies
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